At farsanwadifoodproducts.live, customer satisfaction is important to us. However, due to the nature of our products (herbal, Ayurvedic, and consumable goods), certain restrictions apply to returns and refunds.
1. No Refunds for Opened or Used Products
As our products are consumables, we do not accept returns or issue refunds for products that have been:
- Opened
- Used
- Damaged after delivery due to misuse or improper storage
Please ensure you read the product details carefully before making a purchase.
2. Returns for Damaged or Wrong Items Only
We accept returns only if:
- You received a damaged product
- You received the wrong item by mistake
To be eligible for a return:
- You must report the issue within 48 hours of delivery
- You must provide clear photo/video evidence
- The product must be unused and in its original packaging
3. How to Request a Return or Refund
Please contact our support team by emailing [your email address] with the following:
- Order ID
- Reason for return/refund
- Attached photos or videos showing the issue
We will review your request and respond within 3–5 business days.
4. Refund Process (If Approved)
Once your return is approved and received:
- A refund will be processed to your original payment method within 7–10 business days
- You will receive a confirmation email once your refund is completed
5. Non-Returnable Items
We do not accept returns or refunds for:
- Opened or used food products
- Products purchased during a sale or promotion
- Products that are not damaged or defective
6. Shipping Charges
- Shipping charges (if any) are non-refundable
- If you return a product, you may be responsible for return shipping unless otherwise agreed
7. Contact Us
For any questions related to returns or refunds, please contact:
Email: info@farsanwadifoodproducts.live